Refund policy

At Fllow, we’re committed to providing an exceptional experience for every customer.

Order Cancellations

You may cancel your order only if it hasn’t been shipped yet.
To request a cancellation, please contact us within 24 hours of placing your order.

Refunds

If eligible, refunds will be processed to the original method of payment within 7–10 business days after approval.

Return & Replacement Policy

We’re happy to offer a refund or replacement if you experience any of the following:

• You received the wrong item
  
  

• You received a damaged product
  
  

Please notify us within 3 days of delivery. Be sure to include:

• Your order details
  
  

• Clear photos of the issue
  
  

Replacements and return pickups are typically completed within 5–8 business days.

To initiate a return or refund request, email us at fllowmarketing@gmail.com.

Exchanges

We’re happy to offer an exchange, provided the item is in as-good-as-new condition with tags intact and unused.

To request an exchange, please email us at support@sohraibeauty.com within 3 days of delivery, along with your order details and relevant photos (if applicable).

Your satisfaction means the world to us — thank you for giving us the chance to make things right.